There are no silly questions.

Commonly Asked Questions

Dietary Restriction and Allergies

We are not a nut-free or certified gluten-free bakery, but we take the utmost care in cleaning our equipment and keeping ingredients separate from one another. That said, if you have a severe allergy, we recommend avoiding our product.

How do I place an order?

You can place an order here for Local Pre-Order Pick Up & Delivery or for Nationwide Shipping.

What is the return (cancelation) policy?

Click here to view our refund policy.

Do you deliver in NYC?

Yes! You can place Pre-Orders on our website for local NYC delivery.  

  • Brooklyn local delivery $5.00 within 2 mile radius of our bakeshops. 

  • Manhattan, part of Queens, & most of Brooklyn delivery $16.00 from Monday through Friday. 

  • For any address outside this radius email orders@oven.ly for a delivery quote.

How can I get a last-minute cake for today?

Visit one of our locations! For last-minute treats & 6" cakes (Brooklyn Blackout, Celebration & Pistachio Cardamom) visit our bakeshops, first come, first served! We are unable to hold treats or take payment over the phone. We recommend visiting 1-2 days before you need a cake to see what is available. 

What are your best-sellers?

Our Salted Chocolate Chip Cookie (v), our Salted Peanut Butter Cookie (gf), and our Brooklyn Blackout Cake, to name a few!

How do I store my items and what is the shelf life?

  • Cookies stay fresh at room temperature for up to 5 days if wrapped or stored in an airtight container or can be stored in the freezer for 1 month.

  • Cakes can be stored in the refrigerator for up to 5 days and up to 2 weeks in the freezer. Be sure to bring cakes to room temperature before serving (remove cakes from the fridge at least 1-2 hours before serving).

  • Quickbreads stay fresh at room temperature for up to 3 days if wrapped or can be stored in the freezer for 2 weeks.

Nationwide Shipping Questions

Do you ship nationwide?

Yes! You can order treats directly to your door on our site HERE.

How far in advance do I have to order to make sure my treats arrive on time?

We ask for 5 days notice from the delivery date selected (you can choose Wednesday-Friday). We ship UPS 2nd Day Air service, due to COVID-19 and other extenuating circumstances may affect shipment dates. We recommend choosing a delivery date 1-2 days in advance of your event to ensure it arrives on time.

Do you ship to Hawaii or Alaska?

At this time we do not ship to Hawaii or Alaska. 

Do you accept corporate or bulk orders?

Yes! Email shipping@oven.ly for details about corporate orders. We do ask for a minimum of two weeks to place an order.

My order is a gift, will pricing information be included with my order?

Nope! All prices are excluded from our packing slips for this exact reason.

Why is my ordered delayed?

While UPS does everything they can to ensure packages arrive on time to their destinations, depending on holiday, weather and unprecedented shipping volume, especially for perishable goods, delays do happen. Once an outgoing shipment has left our bakery facility, Ovenly can no longer be responsible for any carrier-related delays and we are unable to offer refunds for delays or damaged items caused by shipping delays or mishandling, per our Refund Policy.

I would like to ship a cake that says "Happy Birthday!" Can I add an inscription to a shipping order?

We do not offer cake inscriptions on shipped orders. However, you can specify a gift note before checking out. Your gift note will be on the invoice that is included in the shipping box.

Other FAQs

Do you have a press contact?

Yes! Press inquiries can be sent to press@oven.ly.

What type of non-profit partners do you work with?

We partner with non- profit organizations to provide on-the-job training and economic opportunities for marginalized individuals, such as those who were previously incarcerated and political refugees. These organizations include Hot Bread Kitchen, The Center for Employment Opportunities & DriveChange.

How can I apply for a job at Ovenly?

We are always looking for good people. Check out our job postings for more information about open positions.

Where can I buy the Ovenly cookbook?

Click here to order the Ovenly Cookbook online. Our Cookbook is also for sale at all of our Bakeshops

Do you create your own recipes?

Yes! Everything we make is a twist on traditional recipes--with just the right amount of savory and sweet.