Refund Policy

Pre-Orders (Local Delivery & Pick Up)

To cancel your order, please notify Ovenly at least 72 hours before the order is scheduled and we will issue a refund. Please note, we do not refund any cancellations made less than 72 hours in advance. This includes order changes for future dates.

For weekend order issues, please email orders@oven.ly. We will get back to you first thing Monday morning with a response.

Shipping Orders

All of our treats that ship nationwide are final sale. We do not accept returns or offer refunds on any orders. Any changes or cancellations to shipping orders must be made 3 days in advance of the initially requested delivery date. In the instance that you experience an issue with your order, please contact orders@oven.ly within 5 days of your order being delivered. A member of our team will reach out and provide a solution. Each issue is handled on a case-by-case basis.